Using Skype

Get Support

For technical assistance contact 785.670.3000

Technology Support Center
(Bennett 104)

Support Hours

Mon - Th  7:30am - 11:00pm
Fri  7:30am - 5:00pm
Sat 8:00am - 5:00pm
Sun 1:00pm - 11:00pm

Skype for Business User Info

To get started using Microsoft Skype for Business, you will need to have the software installed on your machine and be given access to the system for phone calls. The software is already installed on all Washburn campus computers. Before you can begin using Skype for phone calls, ITS User Services will need to work with your department to convert you over to the new phone system. See the Campus Transition Schedule for when your department will have phone capabilities.

Faculty and Staff:

Meetings

  • Join a Skype for Business Meeting (PC or Mac)
  • Using the Skype Web App (PC or Mac)

Technical Info & Comparison of Features:

Skype for Business FAQs

Voicemail

  • How do I check voicemail?
    • You have four options to retrieve voicemail
  1. Listen to the audio email attachment that is automatically sent to your email account in Outlook.
  2. Off campus or with your cell call your Washburn number, listen for your greeting, press * and then follow the prompts to log into your voice mail.
  3. From the “Phone” tab on the Skype for Business interface
  4. Use the Skype for Business Mobile app.
  • After you are enabled for Skype for Business phone service, you will receive a welcome email from Microsoft Outlook with a temporary PIN for your voice mail. The first time you check your voicemail by calling the Outlook Voice Access, you will have to set a new PIN. To check your voicemail, use steps above to retrieve voicemail, then enter your Voicemail PIN when prompted.
  • What if I forget my voicemail PIN?

To reset your voicemail PIN, follow these steps:

  1. Log in to Outlook Web App at outlook.washburn.edu19 with your Washburn email address
  2. Click on the "Settings" icon () in the upper right corner 
  3. Select “Mail” from dropdown menu under Your app settings
  4. Expand “General” on the left side of the screen.
  5. Select “Reset PIN” under the “Voice mail” section on the left side of the screen
  6. Select “Reset my voicemail PIN…

Soon after you should receive an email message from Microsoft Outlook with your new PIN.

  • Can I check my voicemail from a traditional phone or cell phone?
    • Yes. After you are enabled for Skype for Business phone service, you will receive a welcome email from Microsoft Outlook with a PIN for your voicemail. The first time you check your voicemail by calling the Outlook Voice Access number, you will have to set a new PIN.

      To check your voicemail: Call your office number from your traditional phone or cell press “*” and then follow the prompts.
  • Will I receive voicemails when I am away from my computer or phone?
    • Yes. Callers can leave a voicemail for you at any time, regardless if your computer is on or off. You will receive voicemail notifications via email and in the desktop software interface. Your desktop phone will also receive an alert there is a voice message.
  • How do I share a voicemail with someone else?
Voicemails can be shared just like any other email attachment. Simply forward the original message to the recipients with the audio attachment included.

Emergency Calls

  • Can I use Skype for Business phone service to call 911?
    • Yes. Desktop phones will provide location information for emergency calls. If using the client (i.e. computer or mobile app), use your cell phone to call 911 instead of the app. While mobile should provide location, it will be faster and easier to use cell phone to make 911 call.
  • Why does my location show in Skype for Business?
    • Your location automatically appears in the Skype for Business window below your name. Skype for Business phone service is capable of handling 911 calls and can transmit your general location to emergency dispatchers. However, Skype for Business will not work in the event of a power outage, so you should use your cell phone to make a 911 call while on campus.

      The location setting is designed so that the emergency responder will know your general location if you call 911 from your work number. The location will be highly abbreviated (e.g. BT 1st Fl, Washburn Tech, etc.).