Telephone System Help

Fax Lines and Machines

If your faxes are not transmitting, determine if you have a dial tone.  Then do the following:

  • If you do not have a dial tone
    • Complete a service request form
    • Give us as much information possible, such as "faxes can be transmitted to you, but you cannot transmit outgoing faxes", etc.
  • If you do have a dial tone
    • Contact a fax service company

If you are not certain if you have a dial tone at your fax machine, complete a service request form