Telephone System Help

Netwolves Long Distance FAQs

What is a Netwolves code?
Netwolves provides long distance for faculty and staff. In order to make long distance calls, Washburn faculty/staff must have a Netwolves code, also known as an authorization code.

How do I get my Netwolves (authorization) code?
Faculty and staff may get their authorization codes from their Department heads.

Department heads may e-mail phyllis.hoffman@washburn.edu to request authorization codes. Please include the following information:

  • department name
  • name of department head
  • foapal number to be billed
  • reason for request

How can I make a domestic long distance call when I am on campus?
To make a long distance call from on campus, enter:

  • 9 + 1 + area code + phone number
  • Wait for the tone and enter your authorization code.

How can I make a long distance call when I am off campus?
To make a domestic long distance call when off campus, employees may use a Netwolves Calling Card. Contact your department head for permission to get a calling card. Department heads may contact Phyllis Hoffman at 670-2308 for information regarding calling cards.
 
When using Netwolves calling cards, do the following:

  1. Enter 1-800-707-7978.
  2. Enter your authorization code followed by the # key.
  3. Enter the four-digit PIN assigned to you followed by the # key.
  4. Enter 1 + area code + phone number followed by the # key.

Note: You can make international calls with a Resicom calling card, but the call must originate in the USA or Canada.

How do I make an international call ?
To make an international call, dial:

  1. 9 + 011 + country code + city code + number
  2. Wait for the tone and enter your authorization code.

Can I use my Walgreens calling card to make domestic and international long distance calls?
Yes, follow the dialing instructions provided on the card.  Washburn will not be involved with this billing.

How are calls viewed?
If your (department) monthly bill is over $10, a designated staff person in your department will receive a detailed report of each call made for every authorization code used that month (time and amount).

How am I billed?
Departments are charged via internal chargebacks. Please contact your department head or Phyllis Hoffman at 670-2308 for more information.