Telephone System Help

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Get Support
For technical assistance contact 785-670-3000 or support@washburn.edu, Technology Support Center (Bennett 104) support hours, Monday thru Thursday 7:30am to 11:00pm, Friday 7:30am to 5:00pm, Saturday 8:00am to 5:00pm, and Sunday 1:00pm to 11:00pm

Email support@washburn.edu

Voice Mail Cheat Sheet

PDF version

Voice mail messages that have been played are deleted in seven days.

Record a Personal Verification from your desk

  1. Press message key
  2. Enter your mail box number & password
  3. Press 82
  4. Press 9 immediately.

Record your Greeting

  1. Press message key
  2. Enter your mail box & password
  3. Press 82
  4. Press 1 for external greeting. (internal greetings are not used)
  5. To start recording, press 5
  6. To end recording press #.

Log In to Voice Mail from your desk

  1. Get dial tone
  2. Press the Message Key
  3. Dial your extension (mailbox) number
  4. Press #
  5. Dial your password

Log In to Voice Mail from home

  1. Dial (785) 670-1700
  2. Dial your extension (mailbox) number
  3. Press #
  4. Dial your password

Express Message

  1. Dial 1701 on campus
  2. Dial (785) 670-1701 off campus
  3. Enter mailbox number
  4. Press #

Transfer Express Message

  1. Give caller mailbox number
  2. Press Transfer
  3. Press 1701 #
  4. Press Connect & hang up
  5. Caller will hear... "Mailbox number?"

If you want to change your password for any reason:

  1. While logged into Call Pilot (voice mail)
  2. Press 84 (password change)
  3. Enter your old/current password #
  4. Enter a new 6-digit password; enter this again to confirm.
    You will be advised if your password change was successful

If you have forgotten your password or if you cannot log in to your voice mail:

  1. Go to the Telephone Forms page and select Voice Mail Password Reset Form
  2. Watch for ticket information in your e-mail or call Phyllis Hoffman at 670-2308.
  3. When you have been notified that your password has been reset, login in to Call Pilot (voice mail).
  4. You will be prompted to enter your password.
  5. Enter your temporary password which is 12 + your extension number. 
  6. You will be advised that the system administrator has made a change & you must enter a new password.
  7. Press 84 when prompted.
  8. You will be prompted to enter your “old” password; again, enter 12 + your extension number.

Call forward to Voice Mail

To activate:

  1. Without lifting the handset
  2. Press the FORWARD display key
  3. Dial the forwarding extension or dial 1700 to forward to voice mail

To cancel:

  1. Press the CHECK FORWARD display key
  2. Press the CANCEL FORWARD display key

Forwarding Voice Mail

  1. During or after message, press 73
  2. Enter desired mailbox/ext number
  3. Press ##
  4. Press 5 to record introduction
  5. Press # to end recording
  6. When prompted, press 79 to send
    NOTE:     The voice mail message stays in the original mailbox.

Shortcuts While in Your Mailbox:

Press 1 to skip backward 5 seconds at a time
Press 2 to play recorded message
Press 3 to skip forward 5 seconds at a time
Press 4 to go to previous message
Press 5 to skip personal greeting
Press 6 to go to next message
Press 21 to slow message
Press 23 to speed up message
Press 72 to hear date/time of message
Press 76 to delete message Press 83 to disconnect
Press 84 to change password
Press 86 to go to specific message
Press * to get help
Press # to pause during playback
Press # during greeting to skip over it