Technology Support

Washburn Student Printing Services

Washburn provides limited free student printing in three locations: Bennett 108, Henderson 108, and Mabee Library. In an effort to control the cost of printing, and sustain a reasonable free service for students, the campus has set a quota for students in the form of a free printing credit each semester. Other student printing locations and computers labs will be added in future semesters.

How to check your printing credit balance

  • Log in to our PaperCut system (This link is only available on-campus.)
  • Your current quota will also be displayed whenever you go to release a print job. Your balance will be shown at the top of the screen, next to your username. Amounts in parentheses are negative. For example ($3.75) means you’re $3.75 over quota.

For support

  • All of campus: Call 670–3000 or go to Bennett 104 with questions or to report trouble.
  • Mabee Library: for faster service, go to the Circulation desk.
  • Henderson 108: if printers are out of paper, go to the School of Business office in Henderson 114. For all other questions or problems, please call 670–3000 or go to Bennett 104.

About the student printing service

Each semester, every student will be given $17.50 in free printing credit. That’s approximately 350–435 pages, depending on how much printing is duplex (double-sided). You may keep printing after your credit is used up, but you will be charged for the overage at the end of the semester.

At the start of each semester, the credit is reset to $17.50. Credit does not carry over to the next semester, nor is there any refund of unused credit.


Rates

  • 5¢ per single-sided page
  • 8¢ per duplex page (printed on both sides; 4¢ per side)

Each student will be given $17.50 in free printing credit, which will cover 350 single-sided pages, or 218 sheets (436 pages) for duplex jobs.

Labs

Lab Printers Notes
Bennett 108 bt108jet  
Mabee Library mabpool (mabjet4, mabjet5)  
Henderson 108 hc108pool (hc108jet1, hc108jet2) Duplexing is not available in HC 108

Other labs and printers may be added during or after the semester.


Other Frequently Asked Questions

Can I still print if I go over my quota?

Yes. You’ll be billed for overages at the end of the semester.

If you tally $250.00 or more over quota (approximately 5,000 pages), the print system not allow you to print. If this happens, please come to Bennett 104.

What happens if the printer doesn’t print my job or prints it incorrectly?

If a job comes out wrong, you may ask for a refund for that job. You can call 670–3000 or go to Bennett 104. At Mabee Library, you can also go to the Circulation desk. Please provide:

  • Your WUAD login name (e.g. smith998).
  • The lab or printer you printed to.
  • The date and time of the job.
  • The page count of the job.
  • Reason for the refund.

It will be helpful if you bring the results of the print job so we can see what went wrong and fix the printer if necessary.

Do I get a refund if I accidentally print the wrong document?

No. We’ll give refunds if something goes wrong with the printer or printing system itself. Printing the right document is your responsibility.

Will I be paid any unused printing credit at the end of the semester?

No.

Does printing credit roll over to subsequent semesters?

No. Credit will be reset to $17.50 at the beginning of each semester.

What if my class requires me to print more than my quota?

If you don’t wish to be charged for class printing, check with the department to see if there’s another (uncharged) printer you can use.

What about student workers?

Departments usually let student workers print on the department’s printers for work. Those printers won’t charge. Only the public lab printers in BT 108, HC 108, and Mabee Library will charge against your quota.

Why are you setting a quota at all?

For several years, Washburn provided unlimited free printing in some labs. This service is very expensive, and sometimes people abuse it. We believe strongly that free printing is important and useful, but we need to limit the amount of free printing in order to continue providing the service.

We selected this initial printing allocation based on printing statistics gathered over the last academic year. For most students, it should support their academic printing needs while discouraging wasteful and recreational printing that increases the cost of this “free” service. We will continue to closely monitor printing allocations across campus and use this data to shape future policy.

We hope you understand the need to limit the amount of free printing to ensure we can manage its cost and continue to provide a free service for all students.

Who approved this?

This new policy was developed in coordination with WSGA, Mabee Library, the Vice President for Academic Affairs, and the Vice President for Administration & Treasurer. It was approved by the Washburn Technology Steering Committee.

What will you do with the money?

All revenue created from students exceeding their printing limit will be allocated back to individual labs and student workspaces to help sustain campus printing services.