Applications are being accepted for a Financial Aid Assistant II position in Financial Aid. This position reports to a Financial Aid Assistant III and the Associate Director of Financial Aid. The position serves in a high-volume, high-intensity environment. Processes are complex, detailed and must be performed with accuracy and timeliness and precision. Training for the new employee involves personal and on-line instruction. The employee must be able to exercise tact and diplomacy to handle difficult situations involving students and parents. It is imperative that the employee protect the confidentiality of all student and application information. Work is periodically reviewed for progress and conformance with established policies and requirements.
The position serves in a high-volume, high-intensity environment. Processes are complex, detailed and must be performed with accuracy and timeliness and precision. Training for the new employee involves personal and on-line instruction. The employee must be able to exercise tact and diplomacy to handle difficult situations involving students and parents. It is imperative that the employee protect the confidentiality of all student and application information. Work is periodically reviewed for progress and conformance with established policies and requirements.
Review student Free Application for Federal Student Aid (FAFSA) forms, comparing completed forms to federal income tax returns and schedules, Social Security Benefits and other pension fund forms to verify that information on FASFA forms is in agreement with tax forms and documentation. Identify appropriate information and submit necessary corrections to the US Department of Education (DOE) and review returning forms for accuracy.
Evaluate students' eligibility to receive federal student aid: determine whether or not appropriate tax forms have been filed and follow up with student(s) and/or parent(s) as appropriate and necessary; determine student(s) status based on review of court documentation.
Advise students and parents in person and by telephone regarding aid eligibility and application status. Identify and suggest options and sources to assist students in identifying and contacting various agencies to obtain the appropriate documentation to ensure FAFSA information is correct and appropriately documented. Work with students, parents and University personnel regarding sensitive and private issues to resolve discrepancies and lend assistance in applying for financial aid.
Log receipt of Requests for Reinstatement and Degree Plan documentation for tracking; request and assemble documentation into packets for committee review. Note and update student records in Banner to reflect reinstatements as determined and ensure reinstated students receive aid as appropriate and approved.
Cross train with the Financial Aid Assistant III/Grants Administrator position to provide back-up assistance as workloads and deadlines warrant.
Handle overflow of phone calls and walk-in traffic at the front counter.
Perform other duties as assisgned.
REQUIRED: Graduation from high school or GED with 4 years of progressively responsible office experience in a financial/banking/financial aid environment or successful completion of post-secondary education or college coursework equivalent to an Associate's degree. Experience dealing tactfully with customers in sensitive situations. Demonstrated English, spelling, grammar, arithmetic and computer, and verbal and written communication skills, and attention to detail. Ability to interpret and apply rules, regulations, policies and procedures, to establish and maintain effective working relationships, and maintain confidentiality.
PREFERRED: Bachelor's degree. Work experience in Financial Aid and/or banking and/or social services. Experience using Excel, Access, Word and/or Sungard/Banner.
Submit a completed Washburn University Employment Application to getajob@washburn.edu or to Washburn University Human Resources, 263 Morgan Hall, 1700 SW College, Topeka, Kansas 66621. RESUMES WILL NOT BE ACCEPTED. Review of applications will begin April 22, 2013, and continue until a suitably qualified candidate has been identified. Entry rate is $11.20 per hour. Excellent fringe benefits package.
TO ENRICH EDUCATION THROUGH DIVERSITY, WASHBURN UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER. CANDIDATES FROM UNDER-REPRESENTED GROUPS ARE ENCOURAGED TO APPLY.
04-12-2013