Applications are being accepted for an Office Assistant II position in the Business Office. This position reports to the University Bursar.
The focus of this position requires strict adherence to confidentiality standards under the Family Educational Rights and Privacy Act and the Gramm Leach Bliley Act. All tasks are to be completed in keeping with University and business office policies and procedures.
Perkins Loan Program:
Work with students to identify and obtain appropriate documentation and information to initiate and support various activities relative to Perkins loans that have been awarded. Review all documentation to verify that it is appropriate, correct and complete according to its purpose. Create and maintain loan files for individuals with outstanding loan balances to provide reference during research, investigation and audits; facilitate monitoring and tracking of loan activities and status changes; and serve as a resource for reporting and analysis.
Generate and mail letters to students with outstanding loan balances to alert them to deadlines and information that affect their loans and to provide repayment options as appropriate. Provide information or respond to questions in person, via telephone, mail and email to ensure loan recipients are fully aware of and understand issues that affect them, options that are available to them, implications for account delinquency and other concerns as they relate to each individual. Monitor and track loan account balances to identify delinquent accounts. Serving as liaison among all parties involved, i.e., students, the Perkins loan servicing agency (University Accounting Services – UAS), contracted collection agencies and the Kansas Debt Recovery System, assist in obtaining and relaying information that will affect recovery of outstanding balances.
Work with students as needed to obtain additional information and documentation, determine eligibility for Perkins loan cancellations, deferments, forbearances, consolidation loans and other repayment options that are available to them.
Compile and submit documentation to employers, UAS, and the Direct Loan Servicing center to initiate repayment processing according to eligibility determination.
Monitor records of Perkins bankruptcy filings and discharge dates, obtain documentation for substantiation and submit proofs of claim to lenders and other stakeholders. Generate UAS reports and reconcile payments received with University records. Extract reports, provide information and generally assist with the annual audit of the Perkins loan fund as needed.
As primary person in the Business Office who deals with incoming telephone calls and walk-inquiries from current students:
Respond to inquiries from students and parents (within FERPA guidelines) concerning student account balances. Using knowledge of relevant Banner forms, clarify the composition of student account balances, identify need for additional information and where the information may be obtained, and identify and offer strategies for resolving questions and disputes. As appropriate, contact other departments on behalf of the student to resolve questions. Instruct students and authorized users in the use of IBOD, the online student reporting and payment interface for reading e-bills, making payments, setting up payment plans, and authorizing users. Respond to 1098-T inquiries from students and parents, including explanation of procedures, correction of personal information, and resolving questions.
Emergency Loan Program:
Respond to inquiries regarding the availability of emergency loan funds as well as requesting procedures and documentation requirements. Review loan requests and documentation to ensure all is in order according to policies and procedures and work with students to get complete and/or appropriate documentation as needed. Create and maintain files of all outstanding and paid emergency loans for tracking and reporting purposes.
Evaluate loan requests and provide preliminary recommendation to the Bursar for consideration in final loan approval/authorization. Complete and submit forms to initiate processing of approved emergency loans. Release emergency loan checks to students. Track repayment status of emergency loans, posting late fees as necessary and appropriate and placing holds on student accounts with delinquent emergency loans.
Perform other duties as assigned.
REQUIRED: High School diploma or GED equivalent. 3 years of experience in office support or completion of a one-year course of study at the post-secondary level and 2 years of work experience in office support/management. Good interpersonal and communication skills. Demonstrated customer service proficiency. Work experience in accounts receivable, accounting or bookkeeping. Familiarity with Microsoft Office or Access. Ability to remain calm under pressure and tolerate working in close proximity with other staff.
PREFERRED: Higher education work experience. Prior work experience in financial aid and/or university student accounts receivable. Familiarity with web-based integrated software applications such as Banner.
Submit a completed Washburn University Employment Application to getajob@washburn.edu or to Human Resources, 263 Morgan Hall, 1700 SW College, Topeka, Kansas 66621. RESUMES WILL NOT BE ACCEPTED. Application forms are available online or in Human Resources. Review of applications will begin April 15, 2013, and continue until a suitably qualified candidate has been identified. Entry rate is $12.98 per hour. Excellent fringe benefits package. Employment at Washburn University may be conditioned upon satisfactory completion of a background check.
TO ENRICH EDUCATION THROUGH DIVERSITY, WASHBURN UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER. CANDIDATES FROM UNDER-REPRESENTED GROUPS ARE ENCOURAGED TO APPLY.
4/5/13