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Position Announcement

Online Educational Support Specialist I
Recruitment No. 6180814

Human Resources seeks candidates for an Online Education Support Specialist I position in the Information Technology Services Department.  The employee reports to the Online Education Support Coordinator.  Work schedule will be discussed at time of interview. 

RESPONSIBILITIES

TRAINING

Schedule and provide group and/or one-on-one training sessions to help new and existing faculty effectively learn to use Washburn's learning management system and ancillary technical components supporting online educational programs, e.g., integration of online systems, testing software, mobile applications, analytics software.

USER SUPPORT

Respond in a timely manner to phone calls, e-mail, and tickets, to assist students, faculty and staff with specific questions and issues related to online education. Meet with users to provide personal, face-to-face instruction in the use of online course tools and the learning management system to ensure a successful experience with online education at Washburn University and Washburn Institute of Technology.

Assist faculty in building, modifying and maintaining online course(s) in the learning management system (LMS) to ensure they have provided a quality online course to students and have used LMS tools effectively for teaching online courses.  Assist faculty in importing materials (files) to their online course(s) from third party software such as Respondus and/or StudyMate to provide quality online courses to students.

OTHER

Develop and improve existing online materials that outline common procedures for online courses and/or resolutions to common issues to assist faculty and students with their use of online course tools.

Document procedures, changes and other relevant information for use and reference by other Online Education staff providing assistance to system users.

Perform other duties as assigned.

QUALIFICATIONS

REQUIRED: High school diploma or GED.  Excellent interpersonal, verbal and written communication skills.  Ability to work effectively with faculty and students with different levels of technical skills.  Ability to work independently, finding solutions to issues.  Customer service experience.  Knowledge of learning management systems (LMS). 

PREFERRED:  Post-secondary or higher education courses and/or degree.  Customer service experience working with technology.  Troubleshooting skills in relation to PC hardware or software.  Experience working in an educational environment.  Experience with learning management system, either by taking an online course or providing technical support.

APPLICATION PROCEDURES

Submit a completed Washburn University Employment Application to getajob@washburn.edu or to Washburn University Human Resources, 118 Morgan Hall, 1700 SW College, Topeka, Kansas  66621. RESUMES WILL NOT BE ACCEPTED. Review of applications will begin September 8, 2014, and continue until interviews are scheduled.  Entry rate is $15.01 per hour.  Excellent fringe benefits package.  Employment at Washburn University may be conditioned upon satisfactory completion of a background check.

TO ENRICH EDUCATION THROUGH DIVERSITY, WASHBURN UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER.  CANDIDATES FROM UNDER-REPRESENTED GROUPS ARE ENCOURAGED TO APPLY. 

8/22/14