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Position Announcement

Technology Support Technician I
Recruitment No. 6241014

Applications are being accepted for a Technology Support Technician I position in Information Technology Services.  The employee reports to the Assistant Director, User Services.

RESPONSIBILITIES

Installation and Maintenance

Maintains computer software images for placement on the computer hard drives of desktops, in labs and in mediated classrooms, reflecting ITS configuration standards, Active Directory policy and categories approved by ITS leadership.

Installs images and additional licensed software supported by ITS on desktop, lab and mediated classroom computers, and additional software on desktop, lab and mediated classroom equipment with departmental and ITS leadership approval.

Installs, and registers on the network, University computer systems in labs, offices and mediated classrooms.

Troubleshooting

Troubleshoots hardware and software issues through diagnostic tests, Internet research and vendor consultation, and implements best course of action for resolution.

Works with vendor(s), online and through telephone support, to obtain replacement parts and installs computer hardware components.

Support

Provides telephone and face-to-face support to Washburn employees regarding computer software, hardware and network issues; refers issues to other areas of ITS for resolution when necessary.

Other

Maintains records of daily activities including installations, troubleshooting and repairs, for the purpose of tracking user-specific issues, equipment maintenance and invoicing customers for parts.

Updates inventory records as necessary to provide for correct location and identification of computer assets.

Performs other duties as assigned.

QUALIFICATIONS

REQUIRED: High school diploma or GED.  One year of experience performing desktop computer installation and maintenance.  Basic knowledge of PC and/or Mac software and hardware and networking. Problem-solving, organizational and interpersonal communication skills.  Proven ability to maintain confidentiality of information.  A+ Certification or completion of A+ Certification within 6 months of hire.  Ability to move equipment weighing as much as 50 pounds on a daily basis.  

PREFERRED:  Microsoft Professional certification.  Associate's degree in computers or electronics.  Experience working in an educational environment.

APPLICATION PROCEDURES

Submit a completed Washburn University Employment Application to getajob@washburn.edu or to Washburn University Human Resources, 118 Morgan Hall, 1700 SW College, Topeka, Kansas  66621. RESUMES WILL NOT BE ACCEPTED. Review of applications will begin November 17, 2014, and continue until interviews are scheduled.  Entry rate is $15.52 per hour.  Excellent fringe benefits package.  Employment at Washburn University may be conditioned upon satisfactory completion of a background check.

TO ENRICH EDUCATION THROUGH DIVERSITY, WASHBURN UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER.  CANDIDATES FROM UNDER-REPRESENTED GROUPS ARE ENCOURAGED TO APPLY. 

10/31/14