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Position Announcement

Technology Support Technician II
Recruitment No. TST0614

Applications are being accepted for a Technology Support Technician II position in Information Technology Services (ITS).  This position reports to the Assistant Director, User Services, and primarily serves the Washburn Institute of Technology (Washburn Tech).  The employee will be located on the Washburn Tech campus. 

RESPONSIBILITIES

Client Administration and Infrastructure Support

Build and maintain desktop support systems which may include any or all of the following:

- Servers using Microsoft System Center Configuration Manager (SCCM) for the use of mass software distribution and network imaging of devices in office, classrooms and labs.

- Software packages to update security and features in SCCM.

- Antivirus software to protect campus PC and Mac systems from viruses.

- Active Directory group policy and structure in conjunction with Systems and Network Services to establish, maintain and manage directory access rights.

Track delivery, installation, movement and storage of computer equipment using inventory reporting tools and a sound inventory control process.  

Create and update computer software images for placement on computer hard drives in offices, labs and mediated classrooms, reflecting ITS configuration standards in Active Directory policy and categories approved by ITS leadership.

Troubleshooting and Support

Troubleshoot hardware and software issues through diagnostic tests, internet research and vendor consultation, implementing the best course of action for resolution.

Work with vendors online and via the phone to obtain replacement parts.  Install computer hardware components to repair or update computers.

Analyze, research and resolve particularly problematic or complex issues as secondary support for student technicians and Technology Support Technician I's.

Work with University employees via telephone or in person to address issues with computer software, hardware and network.  Refer issues to other areas of ITS for resolution when necessary.

Other

Maintain records of daily activities including installations, troubleshooting and repair to track user-specific issues, equipment maintenance and invoicing, and for reporting purposes.

Assign tasks to students, follow up on assignments to ensure their completion, and approve student timesheets to ensure accurate and timely payment for time worked.

Perform other duties as assigned.

QUALIFICATIONS

REQUIRED: High school diploma or GED.  Three years of experience performing desktop computer installation and maintenance.  Demonstrated knowledge of PC and/or Mac software and hardware and systems support.  Excellent problem-solving, organizational and interpersonal communication skills.  

PREFERRED:  Advanced certification in networking, computer management or equivalent.  Two-year degree from a post-secondary institution in the area of computers or electronics.  Experience working in an educational environment.  Experience scripting and/or building computer packages.

APPLICATION PROCEDURES

Submit a completed Washburn University Employment Application to getajob@washburn.edu or to Washburn University Human Resources, 118 Morgan Hall, 1700 SW College, Topeka, Kansas  66621. RESUMES WILL NOT BE ACCEPTED. Review of applications will begin July 14, 2014, and continue until interviews are scheduled.  Entry rate is $17.63 per hour.  Excellent fringe benefits package.  Employment at Washburn University may be conditioned upon satisfactory completion of a background check.

TO ENRICH EDUCATION THROUGH DIVERSITY, WASHBURN UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER.  CANDIDATES FROM UNDER-REPRESENTED GROUPS ARE ENCOURAGED TO APPLY. 

6/27/14