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Mabee Library Instant Messenger

 

User Guidelines for Instant Messaging Reference Service

What is Instant Messaging (IM) Reference?
Will a librarian answer right away or will I have to wait?
How can I tell if a libraran is available to IM?
What are the hours for the IM service?
Who may use this service?
What type of questions can I ask?
Can you send me a file (e.g. a full-text article)?
Does the library save my instant messages?
What are your privacy policies?
Code of Conduct



What is Instant Messaging (IM) Reference?

IM Reference is used in the same way as other programs that provide instant messaging services, but IM Reference is used specifically to communicate with a reference librarian at the Mabee Library.

Will a librarian answer right away or will I have to wait?

Your IM session connects you with the librarian at the Reference Desk. Because the librarian may also be helping users in person and on the phone, you may have to wait a couple of minutes for a response. Questions are answered in the order received.

How can I tell if a librarian is available to IM?

Be sure to note our status on the IM widget. If you don’t get an immediate reply, call (785) 670-1483 or toll free (800) 736-9060, send an email to refemail@washburn.edu, or stop by the Reference Desk.

What are the hours for the IM service?

Mon-Thurs    9:00 a.m. - 9:00 p.m.
Friday           9:00 a.m. - 5:00 p.m
Saturday       10:00 a.m. - 5:00 p.m.
Sunday         1:00 p.m. - 9:00 p.m.

Who may use this service?

The service is available to Washburn University students, faculty, and staff, or individuals requesting information about resources unique to Washburn University.

What types of questions can I ask?

This service is intended to offer assistance using the library and its resources. It works most efficiently when patrons ask factual or brief research questions.

Can you send me a file (e.g. a full-text article)?

Not via the IM service, but we can include links to articles or Web pages in messages.

Does the library save my instant messages?

The Library temporarily stores instant messages in order to compile statistics and write reports. All personal information is stripped from instant messages before they are archived.

What are your privacy policies?

The same privacy policies that apply to other reference transactions (e.g. e-mail, phone, at the reference desk) apply to the IM Reference service.

Code of Conduct

Repeated misuse of this service will result in the patron being banned from further use of this service.