Getting Started with Office 365

With Office 365, accessing your mail and calendar on any device, anywhere, is quick and convenient. Office 365 mail and calendar are accessible on:

  • The web at
  • PC or Mac through the Outlook desktop program
  • Mobile devices through the Outlook mobile apps for iOS and Android
  • Mobile devices through other mail apps using Exchange, Exchange ActiveSync, or Office 365

If you have issues, please report them to

Installing Office Programs on Personal Devices

Office 365 programs are free for faculty, staff, and students and can be installed on up to five devices.

  1. Log into Office 365.
  2. Click the “Install Office” in the upper right hand corner

If the steps above do not work or you get a new computer or need to remove an installation, visit To remove an installation, expand Installs where you have the ability to Deactivate an installation (i.e. Home Computer). 

Problems or questions, please contact ITS User Services at or by calling 785.670.3000. We can also assist you in Bennett Computer Center room 104 to install the Office suite.

Monitored Email Accounts

A monitored email account is an email account accessed by more than one individual for the purpose of collecting and processing data on a scheduled basis. Contact for more information or call the Help Desk at 785-670-3000.

A monitored email account is for faculty and staff use only.

Email Aliases

  • An email alias is a way to communicate with a group of people via one email address. It is a shared email address that does address a specific person (e.g.
  • Email aliases are available upon request for University departments and/or organizations.
  • An email alias has an owner (or owners) responsible for updating the members of the e-mail alias.  One of the owner(s) of the alias must be a faculty or staff member.

If your Account is Blocked

Microsoft's Office 365 includes Forefront Online Protection for Exchange (FOPE). FOPE blocks accounts that appear to be sending malicious messages or apparent spam.

If your account gets blocked by FOPE, you must follow the steps outlined below.

There are two ways you may find out your account has been blocked. ITS  may contact you.  Or, when you try to send a message, you receive this error message:

Delivery has failed to these recipients or groups: Your message con't be delivered because you weren't recognized as a valid sender. Make sure your sending address is set up correctly and try to send th emessage again. If the problem continues, please contact your helpdexk. The following organization rejected your message: Diagnostic information for administrators: Generating server: #550 5.1.8 Access Denied, bad sender ** Original Message headers: Received: from ( by ( with Microsoft SMTP Server (TLS) id 15.0.898.11; Tue, 18 Mar 2014 15:10:26 +0000 Received: from ([]) by ([]) with mapi id 15.00.0898.005; Tue, 18 Mar 2014 15:10:25 +0000 From: First Last To: Recipient Name <>

  1. Contact ITS Support at 670-3000.  
  2. Change your Active Directory (WUAD) password immediately. Go to
  3. ITS may need to run diagnostics on your computer(s) to determine the cause of your account's bad behavior or gather other information about how your Office 365 account may have been compromised.
  4. After the password has been changed and computers/devices checked and fixed (if needed) then ITS will contact Microsoft and ask to have your account re-enabled.

Microsoft will evaluate your account's activity and re-enable the account, provided they find no outstanding issues. The timing for this part of the process is out of Washburn's control; it may take a few hours or a few days.

Email Policy

There are rules in place regarding sending email to All Faculty and Staff and to All Students.


Email the Technology Support Center
Email ITS Support

Call us for technical assistance

Visit the Help Desk
Located in Bennett, Room 104

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